Return and Refund Policy

Last Update: 01/22/2025

Welcome to BAZZAM, where customer satisfaction is our top priority. We are dedicated to providing a seamless and risk-free shopping experience for all your outdoor and garden furniture needs. This Return and Refund Policy is a part of our Terms and Conditions, and by shopping with us, you agree to the terms outlined here.

1. Return Eligibility

1.1 30-Day Return Window
You can return most items purchased from BAZZAM within 30 days of delivery for a full refund. The 30-day period starts from the day you receive your product, as confirmed by the shipping carrier’s delivery confirmation.

1.2 Condition of Returns
For a return to be eligible, the item must meet the following criteria:

• In the same condition as you received it
• Unused, in its original packaging
• Free from damage, excessive wear, or signs of use
• Complete with all accessories, parts, and documentation

1.3 Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:

• Personal care items (e.g., cushions, pillows)
• Any item that has been used or shows signs of use

For a complete list of non-returnable items, please contact us.

2. Return Process

2.1 Initiating a Return
To start your return:

1. Locate your order confirmation email and find the order details.
2. Contact our customer support team at support@bazzam.shop or call us at +1 219-212-3293 with your order number and return request.
3. Our team will guide you through the return process and provide a return label if applicable.

If you cannot access your account, please visit our Contact Us page for assistance.

2.2 Packaging Your Return

• Please use the original packaging if available.
• If the original packaging is not available, use a sturdy box with adequate padding.
• Include all original accessories, manuals, and parts.
• Attach the provided return label to the outside of the package.

2.3 Shipping Your Return
You can drop off your return package at any FedEx location. For items that are not damaged or misused, we cover all return shipping costs. For further details on shipping, refer to our Shipping Policy.

3. Refunds

3.1 Refund Process
Once we receive and inspect your return, we will process your refund. You will be notified via email once the refund is processed. Refunds will be issued to the original payment method used for the purchase.

3.2 Refund Timeframe
Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

3.3 Full Refunds
We offer full refunds on eligible returns within the 30-day return window, including taxes paid. There are no restocking fees.

3.4 Partial Refunds
A partial refund may be issued if the item shows signs of use or damage beyond normal inspection or if parts or accessories are missing from the return package.

4. Exchanges

If you need a different size, color, or model, please return the original item following the return process and place a new order through our online store.

5. Damaged or Defective Items

If your item arrives damaged or proves to be defective within the 30-day return window, please contact our customer service through the Contact Us page. We will provide a prepaid return label and send a replacement. You can also opt for a full refund.

6. Warranty Information

For items malfunctioning after the 30-day return window, our products are covered under a limited warranty for 30 days from the date of purchase. If a product is defective within this period, we will repair or replace it at no cost. This warranty does not cover damage caused by misuse or normal wear and tear.

7. Late or Missing Refunds

If you haven’t received your refund after 2 weeks from our confirmation email, please check with your bank or credit card company. If you’ve done this and still haven’t received your refund, please visit our Contact Us page for further assistance.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return’s value. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

For orders of 5 or more of the same item, please contact our customer service for specific return instructions. Customized items may not be eligible for return unless defective. Items purchased as part of a promotion or bundle may be subject to different return conditions.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For any questions or concerns about returns or refunds, please contact our customer service team at:

• Business Name: BAZZAM
• Email: support@bazzam.shop
• Phone: +1 219-212-3293
• Address: 2828 N Peoria Rd, Springfield, IL 62702, USA
• Hours: Monday to Friday, 8:00 AM to 5:00 PM

12. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the revised date. These changes will not apply to returns in progress. We encourage you to review this policy periodically.

By using our website and making purchases, you agree to this Return and Refund Policy. For more information on how we use your data, please refer to our Privacy Policy.

Thank you for choosing BAZZAM. We appreciate your business and are committed to providing high-quality outdoor and garden furniture, along with exceptional customer service.